Performance, Precision, Partnership

Sales Administrator

 

Description: A vacancy has arisen for a Sales Administrator, based at our offices in Burgess Hill.

You will provide a professional and efficient first point of contact for customers, ensuring they receive a first class service whilst optimising sales opportunities. You will have ownership of processing a high volume of orders, ensuring all orders are processed efficiently, accurately and customer delivery requirements and expectations are communicated, monitored in transit, and achieved. You will also provide absence cover for the sales administration team.

 

Key responsibilities:

  • Enter all orders on the system, ensuring quantities, prices and discounts are accurate, issuing sales order acknowledgements and verbal confirmations to customers and maintain daily sales order accuracy and up-selling wherever possible.
  • Assist in resolving customer queries on prices, delivery schedules and amendments to orders whilst dealing with and responding to all incoming calls and emails.
  • Maintain SAP database with customer equipment sales for Kaeser Service Shop.
  • Run weekly equipment report and carry out a weekly/daily review of all outstanding sales orders, ensuring all orders are actioned accordingly.
  • Maintains and manage customer order delivery schedule.
  • Communicate internally important feedback from customers to improve service levels.
  • Serve as the first point of contact for authorised HPC distributors and customers.
  • Assist Operations Manager with producing sales performance and key performance indicator reports.

Key skills for this role:

  • Ability to manage a varied workload and to prioritise effectively
  • Communicates instructions clearly and effectively
  • Manages time effectively
  • Demonstrate ability to accept and implement change in working practices and environment
  • Attention to detail
  • Problem solving experience on commercial and logistical issues
  • Possess specific knowledge of the range of company compressed air equipment and services
  • Possess a working knowledge of company procedures.
  • Manage and utilise equipment and spares stock and liaise with purchasing on any shortfalls
  • Know when to escalate delays & customer concerns to orders and delivery expectations.
  • Ideally have working knowledge of relevant company IT systems including MS Office 365, Sage and SAP systems  

HPC Compressed Air Systems is recognised as the gold standard in the compressed air industry, supplying innovative, energy efficient air compression / air treatment products and system solutions to leading manufacturers.

If you are interested in this position and you have the necessary skills and qualifications required for this role, please email a covering letter along with your CV to Catherine Delahunty at: jobs@hpcplc.co.uk.